Return policy
POLICY FOR RETURN OF TAY NGUYEN HOME PRODUCTS
Policy of returning goods to Nha San Tay Nguyen
Goods:
Original labels, not scratched, broken, damaged and used
Other conditions:
Goods returned and exchanged must have purchase documents: order, product warranty card (if any)
Register to return or exchange within 15 days of receiving the goods
Time of return and exchange within 07 days from the date of receipt of goods
CASE FOR CHANGE AND RETURN OF GOODS:
Cases of delivery:
The goods are damaged for manufacturing defect or transit
Cases of bartering:
Wrong color, size of product
Wrong delivery to another product
EXCHANGE PROCESS
Step 1: Contact Hotline: 0903 097 626 or send an email to nhasantaynguyen@gmail.com to notify about the request for change or delivery.
Step 2: You return the product intact packaging with the following documents:
Delivery note or VAT invoice (if applicable)
Packaging product paste outside.
Send to the address: 17, ĐT 743, KP. Dong Tan, P. Di An, TP. Di An, Binh Duong Province.
(from 09:00 to 17:00 on Monday to Saturday of the week)
Step 3: After receiving, checking and accepting the products you return, our Product Return Department will exchange products for you within 01 to 02 working days.